/* ===== 支持中心 · 页面作用域 ===== */
.page-faq {
  padding-bottom: 80px;
  background: var(--paper);
  color: var(--ink);
}

/* --- 面包屑 --- */
.page-faq .crumbs {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  padding: 24px 0 0;
  font-size: 13px;
  line-height: 1.6;
  color: var(--gray);
}
.page-faq .crumbs a {
  color: var(--gray);
  text-decoration: none;
  transition: color var(--dur);
}
.page-faq .crumbs a:hover { color: var(--blue); }
.page-faq .crumbs__sep { color: var(--line); }
.page-faq .crumbs [aria-current="page"] { color: var(--ink); font-weight: 600; }

/* --- 首屏 --- */
.page-faq .faq-hero {
  padding: 20px 0 34px;
  border-bottom: 1px solid var(--line);
}
.page-faq .faq-hero .label { margin-bottom: 16px; }
.page-faq .faq-hero h1 {
  margin: 0 0 18px;
  max-width: 22ch;
  font-family: var(--font-head);
  font-size: clamp(26px, 5.6vw, 42px);
  font-weight: 800;
  line-height: 1.26;
  letter-spacing: -0.01em;
  color: var(--ink);
}
.page-faq .faq-hero .lede {
  margin: 0;
  max-width: 64ch;
  font-size: 16px;
  line-height: 1.9;
  color: var(--ink-2);
}

/* --- 主体两栏 --- */
.page-faq .faq-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 26px;
  padding-top: 30px;
}

/* --- 锚点索引 --- */
.page-faq .faq-toc {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 6px;
  scrollbar-width: none;
  -webkit-overflow-scrolling: touch;
}
.page-faq .faq-toc::-webkit-scrollbar { display: none; }
.page-faq .faq-toc .toc__link {
  flex: 0 0 auto;
  padding: 8px 13px;
  font-size: 13px;
  line-height: 1.3;
  white-space: nowrap;
  color: var(--gray);
  text-decoration: none;
  background: var(--card);
  border: 1px solid var(--line);
  transition: color var(--dur), background-color var(--dur), border-color var(--dur);
}
.page-faq .faq-toc .toc__link:hover {
  color: var(--blue);
  border-color: var(--blue-bright);
}
.page-faq .faq-toc .toc__link.is-current {
  color: var(--blue);
  background: rgba(29, 78, 216, 0.09);
  border-color: var(--blue);
}

/* --- 内容块 --- */
.page-faq .faq-block {
  margin-bottom: 60px;
  scroll-margin-top: 28px;
}
.page-faq .faq-block:last-of-type { margin-bottom: 0; }
.page-faq .faq-block .label { margin-bottom: 12px; }
.page-faq .faq-block__title {
  margin: 0 0 10px;
  font-family: var(--font-head);
  font-size: clamp(19px, 3.6vw, 26px);
  font-weight: 800;
  line-height: 1.34;
  color: var(--ink);
}
.page-faq .faq-block__note {
  margin: 0 0 24px;
  max-width: 64ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--gray);
}
.page-faq .faq-block__note a,
.page-faq .faq-block__after a {
  color: var(--blue);
  text-decoration: none;
  border-bottom: 1px solid rgba(29, 78, 216, 0.32);
  transition: border-color var(--dur);
}
.page-faq .faq-block__note a:hover,
.page-faq .faq-block__after a:hover { border-bottom-color: var(--blue); }
.page-faq .faq-block__after {
  margin: 20px 0 0;
  max-width: 64ch;
  font-size: 14.5px;
  line-height: 1.85;
  color: var(--gray);
}

/* --- 标签色条 --- */
.page-faq .label .label__bar { background: var(--blue-bright); }
.page-faq .label--mint .label__bar { background: var(--mint); }
.page-faq .label--amber .label__bar { background: var(--amber); }
.page-faq .label--orange .label__bar { background: var(--orange); }

/* --- 图示 --- */
.page-faq .faq-figure {
  margin: 0 0 24px;
}
.page-faq .faq-figure img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  border: 1px solid var(--line);
  background: var(--card);
}
.page-faq .faq-figure figcaption {
  margin-top: 10px;
  font-family: var(--font-num);
  font-size: 12.5px;
  line-height: 1.7;
  color: var(--gray);
}

/* --- 表格 --- */
.page-faq .faq-scroll {
  overflow-x: auto;
  border: 1px solid var(--line);
  background: var(--card);
  -webkit-overflow-scrolling: touch;
}
.page-faq .faq-table {
  width: 100%;
  min-width: 640px;
  border-collapse: collapse;
  font-size: 14px;
  line-height: 1.7;
}
.page-faq .faq-table caption {
  caption-side: top;
  padding: 14px 16px 10px;
  text-align: left;
  font-size: 13px;
  font-weight: 700;
  color: var(--gray);
  border-bottom: 1px dashed var(--line);
}
.page-faq .faq-table th,
.page-faq .faq-table td {
  padding: 13px 16px;
  text-align: left;
  vertical-align: top;
  border-bottom: 1px solid var(--line);
}
.page-faq .faq-table thead th {
  font-family: var(--font-head);
  font-size: 13px;
  font-weight: 700;
  color: var(--ink);
  background: rgba(11, 37, 69, 0.045);
  white-space: nowrap;
}
.page-faq .faq-table tbody th {
  font-weight: 700;
  color: var(--ink);
  white-space: nowrap;
}
.page-faq .faq-table tbody td { color: var(--ink-2); }
.page-faq .faq-table tbody tr:last-child th,
.page-faq .faq-table tbody tr:last-child td { border-bottom: 0; }
.page-faq .faq-table--compare td:nth-child(3),
.page-faq .faq-table--compare th:nth-child(3) {
  border-left: 2px solid var(--amber);
}

/* --- 受理流程 --- */
.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 14px;
}
.page-faq .faq-step {
  position: relative;
  padding: 18px 18px 20px;
  background: var(--card);
  border: 1px solid var(--line);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 12px), calc(100% - 12px) 100%, 0 100%);
  transition: border-color var(--dur);
}
.page-faq .faq-step:hover { border-color: var(--blue-bright); }
.page-faq .faq-step__no {
  display: block;
  margin-bottom: 8px;
  font-family: var(--font-num);
  font-size: 20px;
  font-weight: 600;
  line-height: 1;
  color: var(--blue-bright);
}
.page-faq .faq-step__title {
  margin: 0 0 6px;
  font-family: var(--font-head);
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.4;
  color: var(--ink);
}
.page-faq .faq-step__text {
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--gray);
}

/* --- 帮助文档 --- */
.page-faq .faq-docs {
  margin-top: 28px;
  padding-top: 24px;
  border-top: 1px dashed var(--line);
}
.page-faq .faq-docs__intro {
  margin: 0 0 16px;
  max-width: 64ch;
  font-size: 14px;
  line-height: 1.8;
  color: var(--gray);
}
.page-faq .faq-docs__intro a {
  color: var(--blue);
  text-decoration: none;
  border-bottom: 1px solid rgba(29, 78, 216, 0.32);
}
.page-faq .faq-docs__intro a:hover { border-bottom-color: var(--blue); }
.page-faq .faq-docs__group {
  margin-bottom: 10px;
  background: var(--card);
  border: 1px solid var(--line);
  transition: border-color var(--dur);
}
.page-faq .faq-docs__group[open] { border-color: var(--blue-bright); }
.page-faq .faq-docs__summary {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 16px;
  list-style: none;
  cursor: pointer;
  font-family: var(--font-head);
  font-size: 15px;
  font-weight: 700;
  color: var(--ink);
  transition: transform var(--dur), color var(--dur);
}
.page-faq .faq-docs__summary::-webkit-details-marker { display: none; }
.page-faq .faq-docs__summary:hover { color: var(--blue); }
.page-faq .faq-docs__group[open] .faq-docs__summary { transform: translateX(2px); }
.page-faq .faq-docs__count {
  flex: 0 0 auto;
  font-family: var(--font-num);
  font-size: 12.5px;
  font-weight: 600;
  color: var(--mint);
  white-space: nowrap;
}
.page-faq .faq-docs__list {
  list-style: none;
  margin: 0;
  padding: 0 16px 16px;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 8px;
}
.page-faq .faq-docs__list li {
  position: relative;
  padding-left: 16px;
  font-size: 14px;
  line-height: 1.7;
  color: var(--ink-2);
}
.page-faq .faq-docs__list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 10px;
  width: 7px;
  height: 1px;
  background: var(--line);
}

/* --- 进度状态条 --- */
.page-faq .faq-track {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 0 0 22px;
  padding: 0;
  list-style: none;
}
.page-faq .faq-track li {
  flex: 1 1 104px;
  padding: 11px 10px 12px;
  text-align: center;
  font-family: var(--font-head);
  font-size: 13px;
  font-weight: 700;
  line-height: 1.3;
  color: var(--ink);
  background: var(--card);
  border: 1px solid var(--line);
  border-top: 3px solid var(--mint);
}

/* --- 常见问题分组 --- */
.page-faq .faq-groups {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 18px;
  align-items: start;
}
.page-faq .faq-group {
  padding: 16px 16px 6px;
  background: var(--card);
  border: 1px solid var(--line);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 14px), calc(100% - 14px) 100%, 0 100%);
}
.page-faq .faq-group__title {
  margin: 0 0 10px;
  padding-bottom: 10px;
  font-family: var(--font-head);
  font-size: 15px;
  font-weight: 700;
  line-height: 1.4;
  color: var(--ink);
  border-bottom: 1px solid var(--line);
}
.page-faq .faq-q { border-bottom: 1px dashed var(--line); }
.page-faq .faq-q:last-child { border-bottom: 0; }
.page-faq .faq-q__head {
  display: block;
  padding: 12px 0;
  list-style: none;
  cursor: pointer;
  font-size: 14.5px;
  font-weight: 600;
  line-height: 1.6;
  color: var(--ink);
  transition: color var(--dur), transform var(--dur);
}
.page-faq .faq-q__head::-webkit-details-marker { display: none; }
.page-faq .faq-q__head::before {
  content: "+";
  display: inline-block;
  min-width: 16px;
  margin-right: 6px;
  font-family: var(--font-num);
  font-size: 15px;
  font-weight: 700;
  color: var(--blue-bright);
  transition: color var(--dur);
}
.page-faq .faq-q[open] .faq-q__head::before {
  content: "–";
  color: var(--orange);
}
.page-faq .faq-q__head:hover { color: var(--blue); }
.page-faq .faq-q[open] .faq-q__head { transform: translateX(2px); }
.page-faq .faq-q__body {
  padding: 0 0 14px 22px;
  font-size: 14px;
  line-height: 1.8;
  color: var(--gray);
}
.page-faq .faq-q__body p { margin: 0; }
.page-faq .faq-q__body a {
  color: var(--blue);
  text-decoration: none;
  border-bottom: 1px solid rgba(29, 78, 216, 0.32);
  transition: border-color var(--dur);
}
.page-faq .faq-q__body a:hover { border-bottom-color: var(--blue); }

/* --- 服务时间 --- */
.page-faq .faq-hours {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 12px;
}
.page-faq .faq-hours__item {
  padding: 16px 18px;
  background: var(--card);
  border: 1px solid var(--line);
  border-left: 3px solid var(--blue);
}
.page-faq .faq-hours__item--alert { border-left-color: var(--orange); }
.page-faq .faq-hours__k {
  display: block;
  margin-bottom: 6px;
  font-family: var(--font-num);
  font-size: 11.5px;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--gray);
}
.page-faq .faq-hours__v {
  display: block;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink);
}
.page-faq .faq-hours__v a {
  color: var(--blue);
  text-decoration: none;
  border-bottom: 1px solid rgba(29, 78, 216, 0.32);
  transition: border-color var(--dur);
}
.page-faq .faq-hours__v a:hover { border-bottom-color: var(--blue); }

/* ===== 响应式 ===== */
@media (min-width: 700px) {
  .page-faq .faq-steps { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .page-faq .faq-hours { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .page-faq .faq-docs__list { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (min-width: 900px) {
  .page-faq .faq-groups {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 20px;
  }
}

@media (min-width: 960px) {
  .page-faq .faq-layout {
    grid-template-columns: 176px minmax(0, 1fr);
    gap: 44px;
    align-items: start;
    padding-top: 40px;
  }
  .page-faq .faq-toc {
    position: sticky;
    top: 28px;
    flex-direction: column;
    gap: 5px;
    overflow: visible;
    padding-bottom: 0;
  }
  .page-faq .faq-toc .toc__link {
    width: 100%;
    padding: 10px 12px 10px 14px;
    white-space: normal;
  }
}

@media (min-width: 1120px) {
  .page-faq .faq-steps { grid-template-columns: repeat(3, minmax(0, 1fr)); }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-toc .toc__link,
  .page-faq .faq-step,
  .page-faq .faq-docs__group,
  .page-faq .faq-docs__summary,
  .page-faq .faq-q__head,
  .page-faq .faq-q__head::before {
    transition: none;
  }
  .page-faq .faq-q[open] .faq-q__head,
  .page-faq .faq-docs__group[open] .faq-docs__summary {
    transform: none;
  }
}